Please read this policy carefully before making a purchase. By placing an order, you agree to all terms outlined below.
📹 Mandatory Video Documentation
Before opening your parcel, you must record a continuous, unedited video showing:
Note: Complaints without proper video documentation will not be entertained.
📱 Contact Us for Support
For any issues, complaints, or queries, please contact us through any of the following methods:
⏰ 7-Hour Return Window
Exchange and return requests must be initiated within 7 hours of delivery. You must inform us via WhatsApp or Instagram within this timeframe.
🚚 Return Courier Information
• Return customers are responsible for self-courier for certain products
• Customer bears the cost of new courier for returns
• Pickup courier costs apply for some return scenarios
❌ No Cancellations After Payment
Orders cannot be cancelled once payment has been processed. Please review your order carefully before completing payment.
Important: Occasionally, some items may sell out quickly. Please:
We reserve the right to cancel orders for out-of-stock items and provide full refunds.
🎨 Color & Appearance Notice
Product colors may vary slightly from the pictures shown on our website due to:
Color variations due to these factors are not considered product defects and are not eligible for return.
The entrepreneur will exercise the utmost care when receiving and executing product orders and when assessing requests for the provision of services.
Delivery Address
The place of delivery is the address provided by the consumer to the entrepreneur. Delivery will be made exclusively to a delivery address specified by the consumer in the Netherlands. Billing addresses outside the Netherlands, but within the EU, must be submitted via customer service.
Delivery Timeframe
Subject to the provisions of Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously, but no later than within 30 days, unless a different delivery period has been agreed.
Delivery Delays
If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement free of charge and is entitled to any compensation.
Refund Process
After termination in accordance with the previous paragraph, the entrepreneur will immediately refund the amount paid by the consumer.
Risk Transfer
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless expressly agreed otherwise.
🚫 Non-Returnable Items
Instant Support
DM for Issues
Formal Inquiries
